Returns & Exchanges

Returns & Exchanges

We do not accept returns or exchanges due to customer convenience.

Returns or exchanges due to differences in product color, size, or image are also generally not accepted. Please check the product photos and descriptions before placing your order.

However, we will accept returns, exchanges, or refunds in the following cases:

• If the product was damaged during shipping

• If the product has an initial defect

• If you received a different product than what you ordered

If any of these apply, please contact us within 7 days of product arrival, attaching photos that show the condition of the product.

As many of our products are one-of-a-kind, if we are unable to provide an identical product, we may issue a refund instead of an exchange. We appreciate your understanding.

Please note that REBLANC products may exhibit variations in glaze density, color unevenness, iron spots, pinholes, crazing, individual differences in patterns and shapes, and minor scuffs due to age, which are inherent to the pottery itself.

These are sold as characteristics and individuality of the product, and any such features within the scope described and displayed on the product page are not eligible for returns or exchanges.